Staff Profiles - The Team

The team at The BEST WESTERN Hotel Royale is a happy and committed group of individuals ranging from the more mature and experienced to the youthful and good looking. The cheerful backbone of the staff have gelled into a stable squad whose dedication and commitment to the business have helped us to achieve high standards and many accolades from our guests about all our staff.

Alan Gilmour

Alan Gilmour 2

Alan has worked for the owners of the hotel for many years. He manages the Restaurant as well as bringing his trademark smile, enthusiasm and experience to the food and beverage operation at the hotel.  Alan is a fanatical Chelsea football club supporter.

Kay Connor

Kay Connor

Kay is our Head Receptionist who is responsible for the Reception team. She looks after reservations and all rooming issues at the hotel. Kay, who is originally from Ireland, embarked on her career in the hospitality industry when she moved here.

Jeanette Wright

Jeanette 1

Jeanette is Business Development Manager at The Hotel Royale. She seeks and manages new conference and banqueting business brought into the hotel, and is also responsible for looking after the details of all our events, conferences and parties .

Gary Kotan


Gary was born and educated in Hungary and is a qualified computer programmer. He joined the Hotel Royale in 2004 and has worked his way up the ladder to his recent appointment as Duty Manager. Gary spends his spare time at the gym.

Jenny Payne


Jenny is in charge of all the facilities at the hotel from the housekeeping function to the upkeep of all aspects of the property and its facilities. Jenny has a wealth of experience in hotels and is a very dedicated member of the management team.  Jenny's flair for refurbishment can been seen in  the upgrading of our eight superior rooms which she supervised from beginning to end.

Suzie Mundrucz

Suzie final

Suzie has joined our Duty Management team having worked her way there with us through hard work and application.  Suzie studied Tourism Management in her home country of Hungary and came to the UK in 2011. In her spare time Suzie loves going on day trips to see new places and her dream is to go to New York one day.