Staff Profiles - The Team

The team at The BEST WESTERN Hotel Royale is a happy and committed group of individuals ranging from the more mature and experienced to the youthful and good looking. The cheerful backbone of the staff have gelled into a stable squad whose dedicat

Alan Gilmour

Alan Gilmour 2

Alan has worked for the owners of the hotel for many years. He manages the Restaurant as well as bringing his trademark smile, enthusiasm and experience to the food and beverage operation at the hotel.  Alan is a fanatical Chelsea football club supporter.

Ricardo Esperanca


Ricardo was born and raised in Santarem, Portugal.  He has been in the hotel industry since 2005.  Ricardo has two degrees - one in Translation and one in Business Studies.  He speaks English, Spanish, French and of course Portuguese.  Ricardo enjoys going to the movies, rock concerts and night-clubbing and is a staunch supporter of Benfica.

Jeanette Wright

Jeanette 1

Jeanette is Business Development Manager at The Hotel Royale. She seeks and manages new conference and banqueting business brought into the hotel, and is also responsible for looking after the details of all our events, conferences and parties .

Kay Connor

Kay Connor

Kay is our Head Receptionist who is responsible for the Reception team. She looks after reservations and all rooming issues at the hotel. Kay, who is originally from Ireland, embarked on her career in the hospitality industry when she moved here.

Jenny Payne


Jenny is in charge of all the facilities at the hotel from the housekeeping function to the upkeep of all aspects of the property and its facilities. Jenny has a wealth of experience in hotels and is a very dedicated member of the management team.  Jenny's flair for refurbishment can been seen in  the upgrading of our eight superior rooms which she supervised from beginning to end.

Gary Kotan


Gary was born and educated in Hungary and is a qualified computer programmer. He joined the Hotel Royale in 2004 and has worked his way up the ladder to his recent appointment as Duty Manager. Gary spends his spare time at the gym.